The turn around time on your order with A&O Printing starts when you’ve paid in full, we have all information required to complete your order (all artwork, etc.) & your Mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most Mocks are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 2-3 Business Days Average. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. Each finishing service will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turn around time. The most up-to-date turnaround time will be listed on your estimate and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of A&O’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Orders must be paid in full before the order begins unless otherwise approved by A&O staff. If you pay via check, the turn around time clock on your order will not begin until your check clears.
Normally all files should be 300 DPI or vector format. We understand that when sending images from phones this is not always possible. We do our best to produce quality images from low resolution files but this is at our discretion. Printing can only be as good as the artwork. A&O will not be responsible for poor quality printing due to poor artwork. A&O is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
For large orders artwork is to be approved via a digital mock-up through email or text. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. A&O will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Out of Stock Items
A&O is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Although A&O has the latest equipment available, inconsistencies may occur with larger orders. A&O will not be responsible for these inconsistencies.
Specific Measurements When Printing
Even though A&O’s printers have over 15 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and A&O will not reprint or refund these shirts.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on the order.
A&O will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customers may be responsible for any expedited shipping charges associated with the order.
A&O cannot be responsible for any shipping delays caused by the shipping company.
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
- New Year’s Day
- Memorial Day
- Eid al-Fitr
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving
- Christmas Eve
- Christmas Day
- The Day After Christmas
- New Year’s Eve
There will be a $30.00 returned check fee.
A&O reserves the right to change pricing without notice.
A&O is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, A&O cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors.
A&O will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. A&O will not be responsible for errors with your order if notified after 72 hours of receiving the goods. A&O also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While A&O does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email orders[at]aandoprinting[dot]com to submit your claim. If A&O is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
Code of Conduct
We are committed to:
- a standard of excellence in every aspect of our business, where ever we do business.
- ethical and responsible conduct in all of our operations
- respect for the rights of all individuals
- respect for the environment
A&O does not and will not use child labor. The term “child” refers to a person younger than 15 (or 14 where local law allows) or, if higher, the local legal minimum age for employment or the age for completing compulsory education. A&O employing young persons who do not fall within the definition of “children” will also comply with any laws and regulations applicable to such persons.